- Improved Nursing Efficiencies
- Improved Patient Safety
- Staff Safety
- Improved Patient Satisfaction
- Workflow Productivity
1. Higher levels of nurse satisfaction through reduced time wasted per nurse, per shift. (Waste is defined as; find, fetch, retrieve and phone tag).
- a. Higher level of patient satisfaction through improved response times and improved communication.
- i. Patients and relatives can be confident of timely response.
- ii. To organise numbering for Staff safety initiatives and Hotel services.
- b. Reduced labour costs for hospitals through improved efficiency, staff satisfaction and staff retention.
- i. Reduce find, fetch, retrieve and phone tag (classified as waste by time in motion studies)
- ii. Reduce agency staff cost through direct communications on and off campus
- iii. Right call to right skill competency
- iv. Physio call goes to right physio
- c. Division of labour; Non-clinical calls sent directly to less skilled staff.
- i. RN’s only receive clinical calls
- ii. Nursing aids receive non clinical calls
- iii. Staff allocation according to staff competencies
- iv. SIP audio enabling real time full duplex nurse to patient conversation
- d. Call prioritisation targeted to the correct skilled recipient. (workflow; Doctors, RN’s, nursing aids, back of house, hotel services).
- i. Nurse rounding
- ii. Pressure ulcer management
- iii. Fall Prevention
- iv. RFID patient tracking
- v. RFID staff tracking
- vi. Hand hygiene compliance monitoring
- vii. Room ready
- viii. Clean room
- ix. Nurse presence
- x. Available beds
- e. Reduced labour costs through freeing up RN’s per ward (or reduction of demand for agency nurses).
- f. Automated medical monitoring device call to correct clinician
- i. Medical monitoring device integration enables automatic message generation (via sms text or email to visiting specialists of campus)
- ii. Automated call prioritisation i.e; leads off to nursing aide, Vtach to RN and crash team)
1. Implement and Measure Key Performance Indicators for alarm response times;
- a. Clinical response time
- b. Benchmark by priority of call
- i. Nurse Assistant nurse, porter, response time benchmarking
- ii. Fall prevention
- iii. Dementia management
- iv. Pressure ulcer management
- v. Back of house efficiency
- vi. Bed turn around
2. Integrate patient monitoring devices
- a. Automate alarm distribution to Nurse and doctors – on and off campus
- i. Heart rate monitors
- ii. Ventalators
- iii. Pulse Oximeter
- iv. EKG
- v. Blood Pressure
- vi. Temperature
3. Integrate remote services with the named nurse
- a. Enable remote service like; pathology to contact the named nurse assigned to a patient without knowing the nurses name.
- b. Pathology can message the assigned nurse for a patient regarding urgent results as assigned by nurse manager that shift
- c. Nurse assignment enables anyone to fide the caregiver of a patient real time of by message.
- a. Duress capabilities within system also enables Staff safety initiatives;
- i. RFID location services
- b. A&E duress calls by stage of threat.
- i. Feeling threatened
- ii. Threatened
- iii. Call security
- iv. Cancel call
1. Measure nurse response time and time spent at the bedside caring
- a. Share results with patients and relatives – complaint handling
- b. Share results with staff – training
2. Utilise nursing productivity to spend more time at the bedside
3. Hotel services
- a. Patient entertainment
- b. Call prioritisation and call customisation
- i. Enable patient selection for;
- 1. Clinical call
- a. Pain
- 2. Positioning call for nursing aid
- 3. Toileting call for nursing aid
- 4. Transfers to porter
- 5. Bed cleaning to back of house
- 1. Clinical call
1. Bed efficiency
- a. Bed occupancy
- b. Bed status
- c. Bed availability
- d. Bed turn over
- e. Real time availability to A&E
2. CarePlus™ enables nurse manager to select customised workflow per care area
- a. Oncology is not the same as maternity
- b. Staff competencies per care area
3. Call handling from Pathology